SB Order 28/2021- It is good news for all post office customers that the post office has launched its IVR service for all post office savings account holders. Now people can use the IVR service of post offices. Do you know what is the full form of IVR? Just check the IVR full form here. Today I am going to share how to avail IVR service of Post office? Customer can also check their post office account balance through service. They can also avail post office account balance inquiry. Overall, this service will help customers to know post office account balance, to block post office atm card, post office atm card pin change, to issue a new atm card, to know the rate of interest on all post office savings schemes, etc.

What is the Post office IVR service? 

As per SB order 28 2021 issued by the postal directorate, India Post introduced a new service for all post office customers. This service is known as post office IVR service. The full form of IVR is Interactive Voice Response. It means, customers can now call on a toll-free number from their registered mobile number and they can avail various IVR services on the toll-free number.

SB order 28 2021- post office IVR service launched

India Post office toll-free number for balance inquiry

India Post toll-free number is 18002666868. Customer can ask their Post office Sb account balance inquiry on this post office balance inquiry toll-free number. Are you searching for how to check post office account balance inquiry number?

What is SB Order no. 28/2021? 

It is the 28 SB order for the year 2021. The postal directorate has already been issued a total of 27 SB orders. You can check all SB orders 2021 from here. The SB order no. 28/2021 is regarding the introduction of the IVR "interactive voice response facility for POSB customers.

Now, I am going to share SB order 28 2021 with full details.  

SB Order No. 28 / 2021
F. No. FS-13/7/2020-FS
Government of India
Ministry of Communications
(FS Division)

Dak Bhawan, New Delhi-110001
Dated: 12.10.2021

To,
All Head of Circles / Regions

Subject: - Regarding the introduction of the “Interactive Voice Response (IVR)” facility for POSB customers.

Madam / Sir,

The undersigned is directed to say that the ‘Interactive Voice Response (IVR)’ facility for customers has been implemented. Through the IVR facility, the customers can avail the following facilities for National Savings Schemes (Small Savings Schemes) by calling through the registered mobile number at Indiapost toll-free number 18002666868.

2. The details of various facilities are available for POSB customers through the “Interactive Voice Response (IVR)” system is as under: -
  • Call toll-free number 18002666868
  • press 1 for Hindi
  • press 2 for English
  • press 5 for account balance inquiry (all schemes)
  • (Enter account number followed by #)
  • press 6 for blocking of ATM card
  • press 1 using Card Number
  • press 2 using Account Number
  • press 3 using Customer ID (CIF No)
  • press 7 for other Services
  • press 2 for India Post Banking Services (POSB)
  • press 1 for inquiries or transactions on your savings account (SB/PPF/SSA)
  • (enter account number followed by #)
  • press 1 to know the status of cheque issued on your account
  • press 2 to know the details of last four transaction on your account.
  • press 3 to know the details of specific transaction of your account.
  • press 4 to know the interest earned and paid or tax deducted on your
  • account.
  • press 5 to stop payment of cheque of your account.
  • press # to repeat options
  • press * to go to previous menu
  • press 2 for inquiries on transactions on your term deposit account (TD/RD/SCSS/MIS/KVP/NSC) (enter account number followed by #)
  • press 3 for ATM-related requests
  • press 1 for ATM card pin change.
  • press 2 to issue a new ATM card
  • press # to repeat options
  • press * to go to the previous menu
  • press 4 for more information on postal savings products
  • press 1 for new account and scheme
  • press 2 for debit or ATM card details
  • press 3 for the rate of interest and service charge
  • press 4 for third party products
  • press # to repeat options
  • press * to go to the previous menu.
3. The above options may be re-arranged in the future if required.

4. It is requested to circulate this amendment to all CBS Post Offices for information and guidance. Adequate promotion of this functionality is to be given for the benefit of POSB customers.

5. Hindi version of this SB order will be issued in due course.

6. This issues with the approval of the competent authority.

Yours Sincerely,
(Devendra Sharma)
Asst. Director (SB-II)

SB Order 28/2021 PDF download 

Click here to download SB order no. 28/2021 PDF file.