Hey Friends, new SB order 24 has been issued by the Postal Directorate in the year 2021. It is named SB Order 24/2021. You can check here about SB Order no. 24/2021. SB Order 24/2021 PDF download is also available here for free download.

What is SB Order 24/2021?

I want to tell you that SB Order No. 24/2021 is regarding the implementation of CBS-CTS integration functionally for Cheque clearance in CBS post offices.

An SOP (Standard Operation Procedure) is attached with this SB order no. 24. SOP contains two procedures. One is for incoming Cheque clearance and the second is related to outgoing cheque clearance. 
All the post offices should have to follow this SOP for the implementation of CBS-CTS integration. 

sb order 24 2021 pdf download, SB order 24/2021


F. No. FS-10/3/2020-FS
Govt. of India
Ministry of Communications 
Department of Posts 
(FS Division)

Dak Bhawan, New Delhi-110001
Dated: 18.08.2021

To, 

All Head of Circles/Regions

Subject: - Regarding the implementation of CBS-CTS integration functionality for cheque clearance in CBS post offices

Sir/Madam, 

At present, all HOs are processing their cheque clearance through three nodal grid HOs i.e. New Delhi GPO, Chennai GPO, Mumbai GPO. 

2. For smooth cheque clearing operation, to avoid manual remittance Advice (RAs) between HOs and Grid Nodal offices and for centralized accounting, the functionality of CBS-CTS integration has been developed. 


3. The competent authority has decided to implement CBS-CTS integration functionality for CBS post offices w.e.f. 23/08/2021. A detailed Standard Operating Procedure (SOP) for cheque clearing under CBS-CTS integration has been prepared and attached for information and further necessary action. 

4. Some important aspects of cheque clearance under CBS-CTS integration as below-

  • i) Chennai GPO is identified as Nodal Office for processing of cheque pertains to POSB operation in CBS post offices, centrally. 
  • ii) Cheque received/presented in CBS post offices for POSB operation shall only be processed through CBS-CTS Integration i.e. for new account opening/deposit in POSA, RD, SSA & PPF. 
  • iii) All other cheques received/presented in non-CBS post offices and Non-Banking cheques (PLI/MPCM counter/other cheques) shall be realized through the accredited bank of the concerned HOs only i.e. Postmasters Bank Account as per existing provisions.
  • v) No CBS post office shall be allowed to open Inward/Outward cheque clearing Zone in Finacle from 23.08.2021. 
  • vi) HOs shall not lodge outward cheques on CBS post offices from 20.08.2021 to 22.08.2021. HOs shall start lodging outward cheques from 23.08.2021 in the new CTS application. 
  • vii) HOs shall clear their pending inward and outward clearing zone in Finacle by 20.08.2021. 
  • viii) All post offices shall liquidate pendency of cheque clearing office account (SOL ID+0382) if any, by 20.08.2021. 

5. Gist of the process of cheque clearance in CBS post offices, after implementation of CBS-CTS integration, is as under: - 

A. Inward Cheque Clearing: - POSB cheque presented in Bank and received through NPCI for clearance. 
  • a) Grid-wise Inward clearing cheques will be received through CTS application in Nodal Office Chennai GPO. 
  • b) Technical validation of the cheques (i.e. signature/date/cheque no/account status) will be done in CTS application for all three grids. A text file will be created through the CTS application by Nodal Office and uploaded in Finacle grid-wise. 
  • c) In Finacle, the posting of text file will be done and marking of Cleared/Rejected shall be done. 
  • d) A response file will be created in Finacle and uploaded to CTS application. 
  • e) CTS application will consolidate Finacle and non-CBS inward cheque cleared/reject data and sent to NPCI. 

i) Refer to Branch: - 
  • a) If any cheque having, Invalid Account Number, Cheque Not linked to Account, Invalid scheme accounts, Non-CBS accounts and Accounts with no signatures will be marked as “Referred to Branch”.
  • b) These cheques will be move to concerned HO of the post office (SOL) in CTS application. 
  • c) All HOs shall ensure to login in CTS application daily to check whether any cheque referred to Branch is available. 
  • d) Concerned HO to login to CTS application and modify Non-CBS account number to CBS account number, if cheque is presented with old account number or link cheques against the account in Finacle, verify signatures and complete technical validation for those cheques, which were referred to branch. 
  • e) Concerned MICR HOs will reject the cheque with appropriate rejection reason in CTS or will mark as Cleared in CTS application for processing in Nodal Office in CBS.
  • f) After verification of signature/cheque detail and balance of cheque relates to the non-CBS post office, concerned HO shall mark accept or reject for each cheque. 
  • g) Necessary accounting for the non-CBS cheque to be done at HO/SO on the same day without fail. 

B. Outward Cheque Clearing: - 
  • i) All CBS SOs shall prepare a manual list in prescribed proforma of cheque received for POSB operations (including cheque received in BOs (if any) and shall send to concerned HOs. 
  • ii) Concerned HO shall check the list with cheques and lodge cheque in CTS application by 16:00 hrs. 
  • iii) Cheque related to POSA shall be lodged in respective PO Savings Account. 
  • iv) Cheque related to new account or RD/PPF/SSA account shall be lodged in concerned PO‟s SOL ID+0382. 
  • v) Nodal Office shall generate text file for three grids and share with NPCI. 
  • vi) After receipt of response file from NPCI, text file shall be uploaded in Finacle Grid wise and Posting shall be done in Finacle. 
  • vii) Each CBS PO (HO/SO) shall check their SOL ID+0382 account on daily basis. If any credit is available, open respective account or funding in concerned account of RD/PPF/SSA on same day before EOD. 

6. The non-CBS Post Offices shall continue to follow existing process. i.e. this functionality is not applicable in non-CBS Post Offices. 

7. Detailed Standard Accounting Procedure (SAP) will be released shortly in consultation with Book PA Wing. 

8. It is requested to circulate this amendment to all CBS Post Offices for information, guidance and necessary action. 

9. Hindi version of this order will be issued in due course. 

10. This issues with the approval of Competent Authority. 


Yours faithfully 
(Devendra Sharma) 
Assistant Director (SB-II)

SB Order 24/2021 PDF download

Click here to download SB Order 24/2021 PDF file. 
Click here to download SB order no 24 2021 Addendum PDF file

SB Order No. 24/2021 Addendum

Recently, an addendum has also been added in SB order 24 2021. You can check it below

No. FS-10/3/2020-FS
Government of India
Ministry of Communications
Department of Posts
(F.S.Division)

Dak Bhawan, New Delhi-110001
Dated: 21.08.2021

ADDENDUM

To,

All Head of Circles/Regions,

Sub: - Regarding deferment of proposed roll-out of CBS-CTS Integration solution on 23.08.2021.
Sir/Madam,

Please refer to SB Order No. 24/2021 dated 18.08.2021 in which it was intimated about the rollout of the CBS-CTS Integration solution from 23.08.2021.

2. Due to a network connectivity issue between CBS and CTS application, competent authority has decided to defer the proposed roll-out of CBS-CTS Integration functionality for cheque clearance in CBS post offices on 23.08.2021.

3. New date for implementation of CBS-CTS Integration functionality will be intimated shortly. Meanwhile, Circle’s are requested to complete the following activities in this regard: -

i) Liquidate pendency of cheque clearing office account (SOL ID+0382)
ii)Post all pending Inward/Outward Zone in Finacle.

4. This issues with the approval of the DDG (FS).

Yours Sincerely
(Devendra Sharma)
Assistant Director (SB-II)

SB Order No. 24/2021 Addendum II

Recently, an addendum 2nd has also been added in SB order 24 2021. You can check it below

F.No. FS-10/3/2020-FS
Government of India
Ministry of Communications
Department of Posts
(F.S.Division)
Dak Bhawan, New Delhi-110001
Dated:29.08.2021

ADDENDUM-II

To,

All Head of Circles/Regions,

Sub: - Regarding the implementation of the CBS-CTS Integration and Centralized Cheque clearing solution from 30.08.2021.

Sir/Madam,

Please refer to SB Order No. 24/2021 dated 18.08.2021 and Addendum to SB Order No. 24/2021 dated 21.08.2021 in which rollout of CBS-CTS Integration solution was scheduled on 23.08.2021 and the same was deferred due to connectivity issue.

2. The network connectivity issue between CBS and CTS application has been resolved. Accordingly, the competent authority has decided to deploy CBS-CTS Integration and Centralization of Cheque Clearing operations at Chennai GPO from 30/08/2021.

3. From 30.08.2021 all GPOs/HPOs shall scan cheques collected for POSB operations (outward cheques) of CBS post offices in the new CTS application only.

4. Inward clearing operations received on 30/08/2021 will be done in the old CTS application and Finacle by respective grids/HOs as per the existing procedure.

5. From 31/08/2021, Inward clearing will be handled centrally at Chennai GPO. CTS vendor will update the CTS application on 30.08.2021 for all GPOs/HOs.

6. Regarding the outward cheque lodged before 30.08.2021 in the CTS application, a report link will be made available in the new CTS application to download the report for previous days. The respective Grid/GPOs/HPOs shall follow the existing process for clearance of outward cheque lodged before 30.08.2021.

7. Approved Standard Account Procedure (SAP) for centralized grid clearance system is attached for information, guidance, and necessary action.

8. It is requested to circulate these amendments to all CBS Post Offices for information, guidance, and necessary action.

9. This issues with the approval of the DDG (FS).



Yours Sincerely
(Devendra Sharma)
Assistant Director (SB-II)

CBS-CTS Integration Cheque Clearing Centralisation Frequently Asked Questions

Inward Clearing


Question 01- What is the new url to be used for Inward clearing post CBS-CTS Integration?
Answer- cgpo-inw.oisclouds.co.in

Question 02- What is the new url to be used for Outward clearing post CBS-CTS Integration?
Answer- cgpo-out.oisclouds.co.in

Question 03- Whether new url link is available in OLD CTS URL?
Answer- New CTS url Link is provided in OLD CTS URL

Question 04- Whether the CTS url will be accessible in broadband or SIFY?
Answer- New CTS url will be available ONLY in SIFY network

Question 05- What will be user ID for logging in new CTS URL?
Answer- Two IDs will be available for each HO. Maker ID will be M(Sol id), Checker ID will be C(Sol id)

Question 06- Whether the Inward cheques can be lodged in Finacle?
Answer- No. All Inward cheques will be lodged from Nodal Grid Office Chennai GPO. HOs should not lodge inward cheques in Finacle.

Question 07- Whether Chennai GPO will lodge Inward cheques for all 3 Grids?
Answer- Yes. Chennai GPO will lodge inward cheques in finacle for all 3 grids.

Question 08- What is REFER TO BRANCH?
Answer- Cheques which cannot be cleared at Nodal Office due to various reasons detailed below are moved to concerned MICR as REFER TO BRANCH (RTB) for action at their end. Concerned HO should act on these RTB cheques within the cut off time.

Question 09- What the scenarios for which Inward cheques will be REFER TO BRANCH automatically?
Answer- Cheques will be automatically REFER to branch in the following scenarios
a. Invalid Account Number
b. Non CBS account
c. Cheque Not linked to account
d. Cheques which are PASSED

Question 10- What the scenarios for which Inward cheques will be REFER TO BRANCH from Nodal Office during Manual Sign Verification process?
Answer- Cheques will be REFER to branch in the following scenarios from Nodal office
a. Non availability of signatures - Automated
b. Cheques image not clear or Not available – from Nodal Office
c. Amount in Regional Language - From Nodal office

Question 11- What is the role of HOs in Inward clearing?
Answer- On daily basis HOs shall login to CTS application to check whether any cheques are REFER to branch either through automated process or from Nodal office. Cheques which are REFER TO BRANCH will be available in Account Entry and Manual sign verification. PO to modify account number or link cheque to account and save.

Question 12- Whether NON CBS cheques will be handled in CTS clearing?
Answer- Yes. Non CBS cheques will be received in CTS clearing and will be REFER TO BRANCH automatically.

Question 13- Whether Acceptance/Rejection remarks of NON CBS cheques to be updated in CTS application?
Answer- Yes. Non CBS accounts will be available in Account Entry of concerned MICR. Accept/Rejection remark along with rejection reason to be updated in CTS application before cut off time.

Question 14- Whether HOs need to lodge Inward cheques in Finacle?
Answer- No. HOs need to act only on RTB cheques in CTS application. Inward and Outward zone need not be opened in Finacle.

Question 15- What is the cut off time for marking RTB cheques by HOs?
Answer- Cut off time fixed for marking RTB is 1200 hrs

Question 16- What will happen if the HO has not attended to RTB cheques within the cut off time?
Answer- Those cheques which are lying unattended in HO till cut off time will get rejected with reason 84- Connectivity Failure.