FAQs about Internet Banking in India Post

Most of the FAQs regarding Internet Backing in Department of Posts, India is as under which are important for the user.

1. What is the URL for DOP Internet Banking?
URL for accessing DOP Internet Banking is https://ebanking.indiapost.gov.in.

2. What are the pre-requisites for availing DOP Internet Banking?
  Valid Active Single or Joint "B" Savings account
  Provide necessary KYC documents, if not already submitted
  Valid unique mobile number
  Email address
  PAN number

3. How to register for DOP Internet Banking?
Visit your home branch, fill the pre-printed application form and submit with required documents. Your DOP internet banking will get activated from the next working day.

4. How will I come to know about my DOP internet Banking Activation?
Once the request is processed successfully, an SMS alert will be delivered to your registered mobile number.

5. What is my customer ID?
Customer ID is the CIF ID printed on the first page of your Passbook.

6. What should be done once I receive an SMS alert regarding DOP Internet Banking activation?
Open the DOP Internet banking page using the URL mentioned in the SMS and use the hyperlink “New User Activation”. Fill the necessary details and configure your Internet Banking login password and transaction password. Now login and configure security questions and answers along with passphrase. These two steps are mandatory for successful activation of your internet banking user ID.

FAQs about Internet Banking in Department of Posts, India

7. Why should I configure Security questions and answers during first-time login?
Security questions and answers are required to use when you forget your Login or transaction passwords or both.

8. Whether both login and transaction passwords can be the same?
No, it cannot be same.

9. What is the permissible limit for wrong login/transaction password attempts?
​​5 times.

10. What if I type my login password or transaction password wrong 5 times?
In case, login password is entered wrongly for 5 times, your user ID will be disabled from logging in. In case, transaction password is entered wrongly for 5 times, transaction rights will be disabled.

11. What is the procedure to get my login rights or transaction rights enabled?
​​Please address the issue by mentioning the CIF ID/User ID to [email protected]  from your registered email ID with the issue details.

12. What if I forget my password?
Use forgot password? link in the banking home page and follow the instructions​.

13. What if my password is expired during login?
DoP eBanking application will prompt you to change the password during login.

14. Even after entering the right password, the application is not allowing to logging in. What should I do?
If the user has not logged in for more then 180 days after the expiry of the password, the same should be intimated via email to DoP email ID [email protected] from your registered email ID or contact customer care center for further guidance. Once the same is enabled at the DoP level, an email will be sent to your registered email ID. Use forgot password link available on the home page and follow the instructions.

15. Whether my user ID can be changed?
Yes, the user ID can be changed only once under My profile > Update channel login ID option​.

16. What if I forget security questions and answers and password?
Please address the issue by mentioning the CIF ID/User ID to [email protected] from your registered email ID with the issue details.

17. Can I transfer funds and make deposits?
Funds can be transferred from one POSB account to another POSB account either self-payee or third-party payee.
Deposits can be made from your SB account to your own RD account, Repayment of RD half withdrawal, PPF account, and Loan on PPF.​​

18. What if some of my Post office accounts are not visible in my internet banking login?
Please visit the home branch PO of that account to change the customer ID/CIF ID with the eBanking registered CIF/Customer ID.

19. What type of accounts I can open through internet banking?
You can open either RD or TD accounts which is available under General Services > Service request > New request option.

20. What type of account can be closed online?
RD and TD accounts can be closed or pre-closed as per the existing POSB norms​.

21. Can I register a stop cheque request?
Yes, under General Services > Service request > New request option.

22. Can I change my login or transaction password?
Yes, it can be changed under My Profile > Change Passwords option​.

23. Can I schedule a fund transfer for a future date?
Yes, you can schedule fund transfer once by selecting frequency type “Single” and multiple times by selecting frequency type as “Recurring” for PO savings bank accounts only.

24. Can I take PPF withdrawal online?
Yes, it can be availed for eligible amount.​​

25. Can I take RD half/partial withdrawal online?
No, it can be availed for eligible amount/period at home branch PO only.

26. How can I disable my DOP Internet Banking?
Approach home branch PO for disabling Internet Banking​.

27. How do I get the passbook for RD / TD accounts opened through EBanking?
The customer should approach the home branch (where the CIF ID is attached), identify himself and provide the account number(s) opened online, to get the passbook(s).

28. How can I get support from DoP for any issues regarding banking operations?
Please call our customer care toll-free number 1800-425-2440 between 9 AM to 6 PM for any assistance or you can write to us on our email [email protected]

29. Why after entering user ID passphrase is shown every time when I try to login to DOP eBanking URL?
Passphrase is security add on feature, which confirms that you are logging into genuine DOP Internet Banking URL. It should always match with the phrase which you have configured during your user activation then proceed with login credentials. This helps you in identifying identical malicious links whose primary objective is to steal your personal data. 

30. What if my passphrase does not match during login?
Do not proceed with entering password, if there is any mismatch in the passphrase shown on the screen. Report such malicious URLs immediately to our email [email protected]

31. My session frequently times out when I am logged in to eBanking application. What should I do to prevent this?
For security reason, if your login session is idle more than 5 minutes, it’ll automatically log you out. Please enable pop-ups for our eBanking URL, which will show additional pop up to show you to extend the session during the last minute of your session. Alternatively, you can use “Prevent Session Timeout” hyperlink in your login to extend your session.

32. Where can I download banking activation application form?
Please visit our official website in following URL   https://www.indiapost.gov.in/VAS/Pages/Form.aspx under-saving bank category  
“ATM Card/Internet/Mobile/SMS banking service request form” is available for download.

33. How to completely log out from my eBanking login?
​​After clicking on logout once, our eBanking application will take you to an additional page, where you have to click on logout once again to completely log you out from eBanking login​.

34. What should I do to activate my eBanking, if my account stands in the PO other then the place where I am residing?
Please visit nearest PO to transfer your account and then apply for banking by submitting the prescribed application form, post-transfer-in.